# Privacy Policy for SLASH App
**Effective Date:** January 30, 2025
**Last Updated:** January 30, 2025
## 1. Introduction
Welcome to SLASH, a mobile e-commerce application operated by [Masterminds] (“we,” “us,” or “our”), a company registered in the Arab Republic of Egypt. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our mobile application and related services (collectively, the “Service”).
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy complies with Egyptian Personal Data Protection Law No. 151 of 2020, the Egyptian Anti-Cybercrimes Law No. 175 of 2018, and international privacy standards including GDPR principles.
## 2. Contact Information
**Data Controller:**
[Masterminds]
[Garedina City building 226]
Cairo, Egypt
**Data Protection Officer:**
Email: shehabmohsen@masterminds-it.com
Phone: [01007430249]
Address: [Garedina City building 226]
For privacy-related inquiries, please contact us at privacy@slash.com.
## 3. Information We Collect
We collect information to provide and improve our Service. The types of information we collect include:
### 3.1 Personal Information You Provide
– **Account Information:** Name, email address, phone number, date of birth, gender
– **Profile Information:** Profile pictures, preferences, interests
– **Contact Information:** Billing and shipping addresses, emergency contacts
– **Payment Information:** Credit card details, payment method preferences (processed securely through third-party payment processors)
– **Communication Data:** Messages, reviews, ratings, customer support interactions
### 3.2 Information Collected Automatically
– **Device Information:** Device type, operating system, device identifiers, IP address
– **Usage Data:** App interactions, pages viewed, time spent, search queries, purchase history
– **Location Data:** Precise location (when permission granted), approximate location based on IP address
– **Technical Data:** App version, crash logs, performance data, network information
### 3.3 Information from Third Parties
– **Social Media:** Information from social media platforms when you connect your accounts
– **Payment Processors:** Transaction information from payment service providers
– **Analytics Services:** Usage statistics and performance metrics
– **Marketing Partners:** Information about your interactions with our marketing campaigns
## 4. How We Use Your Information
We use your information for the following purposes:
### 4.1 Service Provision
– Process orders and transactions
– Manage your account and profile
– Provide customer support
– Deliver products and services
### 4.2 Communication
– Send order confirmations and updates
– Respond to inquiries and support requests
– Send important service announcements
– Provide marketing communications (with your consent)
### 4.3 Improvement and Analytics
– Analyze usage patterns and preferences
– Improve app functionality and user experience
– Develop new features and services
– Conduct market research
### 4.4 Legal and Security
– Comply with legal obligations
– Prevent fraud and abuse
– Protect user safety and security
– Enforce our terms of service
## 5. Legal Basis for Processing (Egyptian Law Compliance)
Under Egyptian Personal Data Protection Law No. 151 of 2020, we process your personal data based on:
– **Consent:** When you explicitly agree to data processing
– **Contract Performance:** To fulfill our contractual obligations to you
– **Legal Obligation:** To comply with Egyptian laws and regulations
– **Legitimate Interest:** For business operations that don’t override your rights
## 6. Data Sharing and Disclosure
We may share your information with:
### 6.1 Service Providers
– Payment processors (with PCI DSS compliance)
– Shipping and logistics partners
– Cloud storage providers
– Analytics and marketing services
– Customer support platforms
### 6.2 Business Partners
– Merchants and vendors on our platform
– Marketing and advertising partners
– Technology integration partners
### 6.3 Legal Requirements
– Government authorities when required by law
– Law enforcement agencies for legal investigations
– Courts and regulatory bodies as mandated
### 6.4 Business Transfers
– In case of merger, acquisition, or sale of assets
– To successors or assigns in business transactions
## 7. Data Security
We implement comprehensive security measures to protect your information:
### 7.1 Technical Safeguards
– End-to-end encryption for sensitive data
– Secure socket layer (SSL) encryption for data transmission
– Regular security audits and vulnerability assessments
– Access controls and authentication systems
### 7.2 Organizational Measures
– Employee training on data protection
– Strict access controls and need-to-know basis
– Regular security policy updates
– Incident response procedures
### 7.3 Physical Security
– Secure data centers with restricted access
– Environmental controls and monitoring
– Backup and disaster recovery systems
## 8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this Privacy Policy:
– **Account Information:** Until account deletion or 7 years after last activity
– **Transaction Data:** 7 years for accounting and legal compliance
– **Marketing Data:** Until you withdraw consent or 3 years of inactivity
– **Technical Data:** 2 years for security and performance analysis
## 9. Your Rights Under Egyptian Law
Under Egyptian Personal Data Protection Law No. 151 of 2020, you have the following rights:
### 9.1 Access Rights
– Know what personal data we hold about you
– Obtain copies of your personal data
– Understand how your data is processed
### 9.2 Correction Rights
– Correct inaccurate personal data
– Update incomplete information
– Modify your preferences
### 9.3 Deletion Rights
– Request deletion of your personal data
– Withdraw consent for data processing
– Close your account and associated data
### 9.4 Objection Rights
– Object to processing that violates your rights
– Opt-out of marketing communications
– Restrict processing for specific purposes
### 9.5 Data Portability
– Receive your data in a structured format
– Transfer data to another service provider
– Export your information upon request
To exercise these rights, contact us at privacy@slash.com or through the app settings.
## 10. International Data Transfers
When we transfer your personal data outside Egypt, we ensure adequate protection through:
– **Adequacy Decisions:** Transfers to countries with adequate protection levels
– **Standard Contractual Clauses:** EU-approved clauses for data transfers
– **Binding Corporate Rules:** Internal policies for multinational transfers
– **Your Explicit Consent:** When you specifically agree to transfers
All transfers comply with Egyptian Personal Data Protection Law requirements and international standards.
## 11. Children’s Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us at privacy@slash.com.
## 12. Cookies and Tracking Technologies
We use cookies and similar technologies to:
– Remember your preferences and settings
– Analyze usage patterns and improve our Service
– Provide personalized content and recommendations
– Enable social media features and integrations
You can control cookies through your browser settings, but disabling them may affect app functionality.
## 13. Third-Party Services
Our app integrates with third-party services that have their own privacy policies:
– **Google Maps:** For location services and navigation
– **Payment Processors:** For secure payment processing
– **Social Media Platforms:** For social login and sharing
– **Analytics Services:** For usage tracking and insights
We encourage you to review the privacy policies of these third-party services.
## 14. Marketing Communications
We may send you marketing communications about:
– New products and services
– Special offers and promotions
– Company news and updates
– Personalized recommendations
You can opt-out of marketing communications at any time by:
– Clicking “unsubscribe” in email communications
– Adjusting notification settings in the app
– Contacting us at privacy@slash.com
## 15. Data Breach Notification
In the event of a data breach that may affect your personal information, we will:
– Notify the Egyptian Personal Data Protection Centre within 72 hours
– Inform affected users within 3 days of the breach
– Provide details about the breach and our response measures
– Offer guidance on protective actions you can take
## 16. Privacy Policy Updates
We may update this Privacy Policy from time to time. When we make changes, we will:
– Update the “Last Updated” date at the top of this policy
– Notify you through the app or email
– Highlight significant changes in our communications
– Obtain your consent for material changes if required by law
## 17. Compliance with Egyptian Law
This Privacy Policy complies with:
– **Egyptian Personal Data Protection Law No. 151 of 2020**
– **Egyptian Anti-Cybercrimes Law No. 175 of 2018**
– **Egyptian Consumer Protection Law No. 181 of 2018**
– **International privacy standards and best practices**
## 18. Dispute Resolution
If you have concerns about our privacy practices, please contact us first at Support@masterminds-it.com. If you are not satisfied with our response, you may:
– File a complaint with the Egyptian Personal Data Protection Centre
– Seek resolution through Egyptian courts
– Contact relevant consumer protection authorities
## 19. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
**Email:** Support@masterminds-it.com
**Phone:** [01007430249]
**Address:** [Garedina City building 226]
**Website:** [Masterminds-it.com]
**Data Protection Officer:**
Email: Support@masterminds-it.com
Phone: [01024719062]
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*This Privacy Policy is available in both Arabic and English. In case of any discrepancy between the two versions, the Arabic version shall prevail in accordance with Egyptian law.*
**Document Version:** 1.0
**Language:** English
**Governing Law:** Arab Republic of Egypt